NovelTime — Terms of Service

Last Updated: 3 July 2026   |   Effective Date: 3 July 2026

Please read these Terms carefully. They contain important limitations on liability and, where permitted by law, on how disputes are resolved.

Welcome to NovelTime. These Terms of Service (the “Terms”) govern your access to and use of NovelTime and its related content, tools, features, and functionality (together, the “Services”). Please read these Terms carefully, especially the sections on indemnification and limitation of liability. By accessing, downloading, installing, browsing, registering, logging in to, or otherwise using NovelTime, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to any of these Terms, you may not use the Services.

NovelTime is a multi-format storytelling platform. Our Services include content that we produce, commission, license from third parties, or obtain from authors, partners, or users — including written novels and stories; audio content (audiobooks and audio dramas); interactive stories in which your choices shape how a story unfolds; AI characters you can chat with to co-create and advance your own storylines; and short-form video, which we call Dramas and Shorts. Some features are described in more detail below.

NovelTime is intended solely for adults. You must be at least 18 years old, or the age of majority in your jurisdiction if higher, and have full legal capacity to enter into these Terms. The Services are not intended for, and may not be used by, anyone under 18. Please see Section 5 (Age Requirement).

1. Scope of the Terms

1.1 These Terms are an agreement between you and FLUX JOY PTE. LTD., a company incorporated in Singapore with its registered office at 60 PAYA LEBAR ROAD, #07-54, PAYA LEBAR SQUARE, SINGAPORE 409051, which operates NovelTime (“NovelTime”, “we”, “us”, or “our”). Any use of the Services by any user is governed by these Terms. “User” means you or anyone who uses the Services.

1.2 These Terms apply to all users, whether or not you have created an account. If you use the Services without registering, you become a non-registered user from the moment you access them and must comply with all terms other than those that by their nature apply only to registered users.

1.3 These Terms incorporate by reference additional rules, policies, and guidelines, including our Privacy Policy and our Community Guidelines (Section 8). Those documents form part of these Terms and are equally binding on you. If there is a conflict, mandatory rights you have under the law of your country of residence prevail over these Terms.

2. Your Account and Its Security

2.1 You may need to register an account to access some or all of the Services. You can register or log in through an authorised third-party account (such as Google, Apple, or Facebook) or with your email address, following the applicable steps.

2.2 When registering, you must provide complete, accurate, and current information. You may not register using another person’s identity or contact details, and your account name, profile photo, and profile must not contain unlawful or inappropriate information. Except when registering through an authorised third-party account, you may register only through channels we officially provide.

2.3 Keep your account credentials confidential and log out when you finish using the Services on a shared device. We recommend a strong password combining upper-case letters, lower-case letters, numbers, and symbols. You are responsible for activity under your account, except to the extent caused by our failure to meet our own obligations or by a security failure attributable to us.

2.4 If you believe your account has been accessed without authorisation or used in an unusual way, notify us immediately so we can help protect it. To protect account security, we may carry out identity, SMS, or email verification; if you are unable to complete verification, we may suspend the account and take other reasonable measures.

2.5 Your account is licensed to you for your own personal use only; you may not give, transfer, lend, lease, sell, or share it. We may disable a username, or suspend or terminate an account, where we reasonably believe you have violated these Terms or the law, or where necessary to protect users or the Services.

3. Account Deletion

3.1 You may delete your NovelTime account at any time through the in-app account-deletion process. If you cannot access your account (for example, you have lost access to the app or your device), you may also request deletion by contacting us at contact@noveltime.com. Deletion is permanent and, in most cases, irreversible.

3.2 Once your account is deleted: (1) you will no longer be able to log in or use the Services as a registered user; (2) you will lose access to any unused virtual coins, subscriptions, or value-added services associated with the account, except where a refund is required by applicable law; and (3) we may be unable to help you recover content, information, or records associated with the account, except as required by law.

3.3 We may decline or pause a deletion request while your account is subject to an unresolved dispute, complaint, report, investigation, or outstanding charge, until the matter is resolved.

3.4 Deletion does not release you from liability arising from your use of the account before deletion.

4. Your Personal Information

4.1 Protecting your personal information is fundamental to us. We collect, use, store, and share personal information as described in our Privacy Policy and in accordance with applicable data-protection laws. Please read the Privacy Policy before using the Services; it explains the legal bases on which we rely and the choices and rights available to you.

4.2 To register for and use certain features, you must provide the information reasonably necessary for those features. If you do not provide it, some features may be unavailable to you. You may review and update your information as described in the Privacy Policy, though for security or identity-verification reasons certain information provided at registration may not be editable.

5. Age Requirement (Adults Only)

5.1 The Services are intended strictly for adults. You must be at least 18 years old, or the age of majority in your jurisdiction if higher, to access or use NovelTime. The Services are not designed for, marketed to, or directed at anyone under 18, and we do not permit anyone under 18 to use them.

5.2 The Services are rated 18+ at the app-store level, and normally cannot be downloaded by users below that age. Before you access any content, you must also confirm through an in-app age gate that you are at least 18 years old. By proceeding, you represent that you are 18 or older and that any age information you provide is accurate. Where required by applicable law, we may apply additional age-assurance measures and keep records of age confirmations to the extent needed for compliance. If we determine, or reasonably believe, that you are under 18 or that information you provided is false, we may suspend or terminate your access, temporarily or permanently, unless you provide satisfactory evidence of age.

5.3 We do not knowingly collect information from, or provide the Services to, anyone under 18. If you are a parent or guardian and believe a person under 18 has used the Services or provided us information, please contact us at contact@noveltime.com so we can close the account and delete the information to the extent required by law.

6. Your Commitments to NovelTime

6.1 Permitted use

6.2 Consequences of breach

If you materially violate this Section, we may suspend or terminate your access to the Services and pursue any remedy available to us under applicable law. We will not, however, forfeit prepaid amounts that you have not yet used except where doing so is permitted by applicable law; any refund of unused amounts is handled under Section 17.

7. User Code of Conduct

7.1 You may use the Services only for lawful purposes and as expressly authorised by these Terms. You must comply with applicable laws and must not use the Services to endanger network security or engage in unlawful activity.

7.2 Without limitation, you may not use the Services to:

7.3 If we reasonably believe you have violated applicable law or these Terms, we may reject, block, restrict, or remove relevant content and, depending on the seriousness of the conduct, warn you, request correction within a set period, or restrict, suspend, or terminate your account. Our records may be used as evidence of a violation or in resolving a dispute. Where we take action against your content or account, we will, where required by applicable law, provide you with a statement of reasons and information about how to appeal.

7.4 You are responsible for third-party harm caused by your breach of this Section and, to the extent permitted by law, will compensate NovelTime for loss it suffers as a result. Where required or permitted by law, we may report unlawful conduct to competent authorities.

8. Community Guidelines

8.1 The stories, characters, ideas, and perspectives shared on NovelTime should help sustain a respectful community. By using the Services, you agree to uphold these Community Guidelines, which form part of these Terms. Violations may result in removal of content, suspension or termination of your account, and, where applicable, civil, administrative, or criminal liability.

8.2 You must not create, submit, post, share, or generate (including through AI chat or interactive stories) any content that:

8.3 You must not threaten or encourage violence or terrorism; engage in targeted harassment, abuse, or discrimination; disclose or threaten to disclose another person’s private information without consent; spam or manipulate the platform; defraud others; repeatedly contact a user against their will; or evade a suspension or termination by creating additional accounts.

8.4 If you encounter content or behaviour that violates these Guidelines, you may report it through the in-app reporting tools or by email at contact@noveltime.com. Please include as much detail as possible. Reports involving minors, child sexual exploitation, or violence receive the highest priority. A trained reviewer will assess reports as soon as reasonably practicable. Where appropriate and required by law, we will act promptly, which may include removing content, suspending accounts, notifying the person who reported and, where applicable, the affected user of the outcome, and reporting to competent authorities.

9. Reading, Audio, and Interactive Content

9.1 NovelTime provides written novels and stories, audio content (including narrated audiobooks and audio dramas), and interactive stories in which your choices may affect how a story unfolds. This content may be provided by NovelTime, by our licensors, or by other users.

9.2 Some content is offered on a pay-to-read or pay-to-access basis, including per-chapter unlocks, episodes, or premium interactive branches. Where you unlock or purchase access to specific content, we make that content available to you for as long as it remains available on the Services and your account is in good standing. If we discontinue specific paid content you have already unlocked, Section 17 (Refunds) and applicable consumer law govern any remedy.

9.3 Reading, audio, and interactive content is provided for your personal, non-commercial enjoyment. You may not record, download (other than as expressly permitted within the app), copy, redistribute, publicly perform, broadcast, or create derivative works from any such content — whether provided by NovelTime, our licensors, or other users — without our prior written consent or that of the relevant rights holder.

9.4 Content on the Services is intended for adults and may include mature themes, presented within the limits permitted by applicable law and applicable app-store requirements. Some content carries advisories, descriptions, or ratings, and you are responsible for reviewing them before accessing content and for deciding whether it is suitable for you.

10. AI Chat and AI-Generated Content

10.1 NovelTime offers AI-powered features, including AI characters you can chat with to co-create, shape, and advance your own storylines, together with related AI-assisted story and dialogue features (collectively, “AI Content”). You may provide prompts or text, and, where the Services offer it, create or customise AI characters, that are used to generate AI Content. Separately, the Services may offer short-form video adaptations of stories (“Dramas” and “Shorts”). These may be produced, commissioned, or licensed by NovelTime, or supplied by authors, partners, or users. Adaptations produced, commissioned, or licensed by us are the content of NovelTime or its licensors; adaptations supplied by users or partners are User Content or third-party content, governed by Sections 8 and 11, and the supplier represents that it holds all necessary rights and indemnifies NovelTime under Section 20. Dramas and Shorts are not AI Content generated from your inputs.

10.2 You understand that AI Content is produced by automated systems based on training data and your inputs, and that we cannot fully predict or control it. AI Content may be inaccurate, incomplete, outdated, offensive, or otherwise unsuitable for your purpose. You must independently assess the accuracy, legality, and reliability of any AI Content, and any reliance on it is at your own risk.

10.3 AI Content is provided for entertainment purposes only. It does not constitute, and must not be relied upon as, professional advice of any kind — including medical, psychiatric, mental-health, legal, or financial advice. AI characters are not real people, and interactions with them are fictional. We make no representation that the Services will provide any therapeutic or other practical benefit.

10.4 To the fullest extent permitted by applicable law, we are not responsible for risks inherent in the operation of AI systems, including AI Content that provides inaccurate information, contains offensive or harmful material, makes discriminatory statements, causes distress, or references unlawful activity. If AI Content ever causes you distress, you should stop using the relevant feature; if you or someone else may be at risk of harm, contact local emergency services or a qualified professional.

10.5 When using AI features, you must not: input or attempt to generate content prohibited under Sections 7 and 8; attempt to jailbreak, circumvent, or disable safety filters, or otherwise prompt or manipulate the AI to produce content outside the limits set by these Terms and our Community Guidelines; manipulate outputs so they appear to originate from us; or use AI Content to develop or train any competing product or machine-learning model. You may not use AI Content for any commercial purpose without our written consent.

11. User Content and Licence

11.1 You are responsible for the content you create, upload, post, transmit, or generate through the Services — including text, images, audio, video, characters, and prompts (“User Content”). User Content you provide must be of lawful origin and either owned by you or used with the rights holder’s authorisation.

11.2 You retain ownership of your User Content. You represent and warrant that you own or are licensed to provide your User Content and that it does not infringe the rights of any third party. If a third party brings a claim against us relating to your User Content, you will cooperate with us in responding and, to the extent permitted by law, compensate us for resulting loss caused by your breach.

11.3 To operate, provide, and improve the Services, you grant NovelTime a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to host, store, reproduce, format, back up, publicly perform or display, distribute within the Services, and recommend or preview your User Content to users within the Services, and to translate or localise it as needed for display, accessibility, user-requested localisation, or operating the Services, in each case making copies necessary for these operational purposes. The licence in this Section 11.3 is limited to operational, technical, display, backup, and in-Service recommendation purposes and does not extend to commercial adaptation, monetisation or distribution outside the Services, external promotional or advertising use of your content, or the creation of paid derivative formats; those are governed by Section 11.4. This licence ends when you delete your User Content or your account, except (a) to the extent it has been shared with other users who have not deleted it, (b) for content retained in routine backups for a limited period, and (c) where retention is required by law.

11.4 Commercial adaptation of your content. Turning your contributed stories or co-created content into commercial adaptations — such as Dramas, Shorts, audio adaptations, or other formats produced, commissioned, or licensed for commercial distribution — is not covered by the licence in Section 11.3 and will be done only under a separate creator agreement or with your specific opt-in, which governs any credit or compensation. Commercial translation for paid distribution, and use of your contributed stories or characters in external advertising or promotional materials, are likewise not covered by Section 11.3 and require a separate agreement or your specific opt-in. This does not apply to content that NovelTime or its licensors created or already own, or to Dramas, Shorts, or other adaptations supplied to the Services by users or partners, which are governed by Sections 8, 10, and 11.1–11.2.

11.5 We are not obliged to review User Content and, except as required by law, assume no responsibility for it. We may nonetheless store and reasonably access it for purposes such as safety, security, and product analysis. If User Content violates these Terms or the law, or if we receive a valid infringement notice, we may remove, block, or disable it. Please keep your own back-up of any User Content that is important to you.

12. Intellectual Property

12.1 Except as otherwise indicated or required by law, all intellectual-property rights in the content we provide — including webpages, text, images, audio, video, charts, interface designs, layouts, data, and code — and in the software used to provide the Services belong to NovelTime or our licensors.

12.2 AI Content. As between you and NovelTime, and to the extent any AI Content generated from your inputs is protectable by intellectual-property rights, we assign such rights to you, subject to the licence in Section 11.3 and to the rights of any third party in the underlying models or training data. We make no warranty that AI Content is unique, protectable, or free of similarity to content generated for other users, and we may generate similar content for others.

12.3 Without our prior written authorisation, you may not use, copy, distribute, display, mirror, upload, modify, adapt, translate, lease, reverse engineer, decompile, or disassemble the software, technology, or materials we use, or create derivative products based on the Services, except to the extent such restriction is prohibited by applicable law. Except as expressly provided in these Terms, no licence or other right to our intellectual property is granted to you.

12.4 You may not use, remove, or alter any of our brand features, including the name “NovelTime”, our logos, service marks, or domain names, or act in any way that would mislead others into believing you are associated with or endorsed by NovelTime, without our prior written consent.

13. Intellectual-Property Complaints and Copyright Policy

13.1 We respect the intellectual-property rights of others. If you believe content on NovelTime infringes your copyright or other intellectual-property rights, you may submit a notice to us at contact@noveltime.com.

13.2 Your notice should include: (1) identification of the work claimed to be infringed; (2) identification of the allegedly infringing material and information reasonably sufficient to locate it (such as a link or description); (3) your contact information, including full name, address, phone number, and email; (4) a statement that you have a good-faith belief the use is not authorised by the rights holder, its agent, or the law; (5) a statement, made under penalty of perjury where applicable, that the information is accurate and that you are authorised to act on behalf of the rights holder; and (6) your physical or electronic signature.

13.3 Upon receiving a valid notice, we will acknowledge it and investigate within a reasonable time. If you believe your content was removed by mistake, you may submit a counter-notice with equivalent supporting information. We may remove allegedly infringing content and, where appropriate, terminate the accounts of repeat infringers. A person who knowingly and materially misrepresents that content is infringing may be liable for resulting damages.

14. The Services Are Provided “As Is” and “As Available”

14.1 You acknowledge that the Services are provided to the extent supported by existing technology and other conditions. We will use reasonable efforts to keep the Services continuous and secure but cannot foresee or prevent all legal, technical, or other risks, including force majeure, malware, hacking, system instability, service interruption, data loss, and issues caused by third-party defects or government action.

14.2 To the fullest extent permitted by applicable law, and without limiting any non-excludable statutory guarantees or warranties, we make no express or implied warranties regarding the Services, including warranties of merchantability, fitness for a particular purpose, quality, accuracy, timeliness, completeness, or that the Services will be uninterrupted, error-free, or compatible with your device. Nothing in this Section limits rights you have under mandatory consumer-protection law.

15. Device and Network Requirements

15.1 To use the Services you need compatible devices, internet access, and certain software, and must complete updates from time to time. High-speed internet is recommended for audio and video features.

15.2 Using the Services consumes device resources and bandwidth, and you are responsible for related charges (such as data and internet-access fees) billed by your network operator.

16. Advertising

16.1 We may, ourselves or through authorised advertising partners, display advertisements or promotions in the Services. We may change the channels and scope of advertising without special notice, subject to applicable law and to the privacy choices described in our Privacy Policy.

16.2 You are responsible for your own decisions and any transactions you enter into in reliance on advertisements. Except as required by law, we are not responsible for the content of third-party advertisements or for your transactions with advertisers.

16.3 Paying for a service or feature does not necessarily remove advertising unless the specific paid service expressly provides an ad-free experience.

17. Subscriptions, Payments, and Virtual Coins

17.1 Some Services are free and some require payment. Where a Service requires payment, you must accept the applicable price and terms before you are charged; if you do not pay, you will not be able to access that Service.

17.2 We may set and modify prices, rules, and payment methods, and may begin charging for previously free Services. Changes take effect once published and, where they materially affect you, we will give reasonable prior notice (for example, in the app or by email). If you do not agree, you may stop using the affected Service; continuing to use it after a change takes effect means you accept the updated pricing.

17.3 Subscriptions and auto-renewal

A subscription begins on successful purchase. Subscriptions may renew automatically shortly before the end of each period at the then-current price, unless you cancel beforehand. You can cancel auto-renewal at any time before renewal through your app-store settings or the in-app subscription-management page. Cancellation generally takes effect at the end of the current paid period, after which you keep access until that period ends and then move to the non-subscription version. Subscriptions may not be transferred, assigned, or used for commercial gain.

17.4 Virtual coins

(1) Virtual coins are a limited, personal, non-transferable, revocable licence to access paid features within the Services. They are not money, cryptocurrency, or any other currency, have no cash value, and cannot be redeemed for cash except where required by law. Different coins may apply to different products; you must use the coins that apply to a given product.

(2) You may not sell, trade, or transfer coins to other users. Doing so violates these Terms, and we may take reasonable measures in response.

(3) When purchasing coins or subscriptions, please check your selection and account details; except as required by applicable law or approved by us, we are not liable for losses caused by your own error in topping up the wrong account or selecting the wrong plan.

17.5 Refunds

Purchases are generally final, and we do not refund amounts already consumed, except where a refund is required by applicable law or approved by us. Where you have unused coins or subscription time and applicable consumer law gives you a right to a refund, we will honour it. If we permanently discontinue all paid features, you may be eligible for a pro-rated refund of unused subscription time and a refund of unused purchased coins, to the extent required by applicable law. Because purchases are processed by the app stores, refund requests may also be handled under the applicable app-store policy.

17.6 Third-party payment

(1) Payments are processed by third-party providers or app stores (such as Apple or Google). When using them, you must comply with their terms. Except as required by law, and provided we have met our own obligations, we are not responsible for disputes arising from third-party payment services.

(2) If there is a mismatch between what you pay and what we receive because of a platform failure on our side, we will remedy it once the relevant data is restored and you provide valid evidence: if we received less than you paid, we will make up the difference; if we received more, we may recover it.

18. Third-Party Products and Services

18.1 When you use third-party products or services on or through NovelTime (such as payment channels, links, or SDKs), you must comply with both these Terms and the third party’s own terms. Each of NovelTime and the third party is responsible for its own obligations within the scope of applicable law.

18.2 Except as required by applicable law, we are not responsible for third-party products or services. Please review any third party’s terms and privacy policy before using it.

19. Force Majeure and Limitation of Liability

19.1 You acknowledge that you may encounter force majeure — events that cannot reasonably be foreseen, avoided, or overcome, including natural disasters, epidemics, war, unrest, and government action. In such events we will make reasonable efforts to restore the Services and are exempt from liability for resulting harm to the extent permitted by law.

19.2 To the extent permitted by law, we are not liable for service interruptions caused by: (1) malware or hacking; (2) failure of your or our software, hardware, or communication lines; (3) improper use; (4) unauthorised use of the Services; or (5) other circumstances beyond our reasonable control.

19.3 You may encounter risks from information posted by other users or from AI-generated content. Except as required by law, we are not responsible for the accuracy, suitability, or legality of such information, nor for harm caused to you by others’ infringing, misleading, or unlawful conduct.

19.4 The Services are not designed for use in high-risk environments requiring fail-safe performance (such as nuclear facilities, life-support, or air-traffic systems), and we are not liable for harm resulting from such use.

19.5 Limitation of liability

To the fullest extent permitted by applicable law, NovelTime will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, goodwill, or data, arising from or related to your use of or inability to use the Services. To the extent permitted by law, our total liability under these Terms will not exceed the greater of the amount you paid us for the Services giving rise to the claim in the twelve months before the claim, or the minimum amount required by applicable law. The limitations and exclusions in this Section reflect a reasonable allocation of risk between you and NovelTime, form an essential basis of the bargain, and apply even if a limited remedy is found to have failed of its essential purpose. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or under mandatory consumer-protection law.

20. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless NovelTime and its operators, officers, directors, employees, agents, licensors, and service providers from claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising from: (1) your breach of these Terms; (2) your misuse of the Services; (3) your User Content, prompts, uploads, or other inputs, including any claim that they infringe a third party’s rights, misuse a person’s name, likeness, or voice, or constitute deceptive synthetic media; or (4) your violation of any law or of any third party’s rights. We may assume exclusive control of any matter subject to indemnification, and you agree to cooperate. This obligation survives termination and does not apply to the extent a loss results from our own fault.

21. Compliance with Local Laws

21.1 You must comply with the laws of your jurisdiction and respect local customs when using the Services. If you act in breach of local law, you are solely responsible for your conduct.

21.2 Any material violation of this Section may lead us to suspend or terminate your access to the Services and to pursue remedies available under applicable law. Refunds of any unused amounts are handled under Section 17.

21.3 You represent that you are not located in, and are not a national or resident of, a country or territory subject to comprehensive government sanctions or embargo, and that you are not identified on any applicable list of restricted or prohibited parties. You may not use the Services in violation of any applicable export-control or sanctions laws.

22. Changes to the Terms

22.1 By using the Services, you confirm that you have read and agree to these Terms.

22.2 We may amend these Terms when necessary. Unless we specify a later effective date, amendments take effect on posting. Where we make significant changes that materially affect you, we will give reasonable notice (for example, in the app or by email). You can always review the current version on the relevant service pages.

22.3 If you continue to use the Services after an amendment takes effect, you accept the updated Terms. If you do not accept them, you should stop using the Services and may close your account.

23. Change, Interruption, and Termination of Services

23.1 To the extent permitted by applicable law, we may change, interrupt, suspend, or terminate the Services, in whole or in part, without liability for doing so, subject to any refund required under Section 17 or applicable law.

23.2 We may interrupt or terminate the Services provided to you where: (1) you provide untrue or inconsistent information where authentic information is legally required, without reasonable explanation; (2) you violate applicable law or these Terms; (3) we are ordered to do so by a competent authority; or (4) it is necessary for security or other compelling reasons. Except where prior notice is impracticable or would undermine security or a legal obligation, we will give you reasonable notice.

23.3 After termination, you may be unable to access your account or its content. Provisions that by their nature should survive termination — including those on ownership and intellectual property, disclaimers, indemnification, and limitation of liability — survive. Termination does not affect liability incurred before it.

24. Governing Law and Dispute Resolution

24.1 Governing law. These Terms, and any dispute arising out of or relating to them or the Services, are governed by the laws of Singapore, without regard to conflict-of-laws rules, except that (a) mandatory consumer-protection laws of your country of residence continue to apply to you where they provide greater protection, and (b) nothing in this Section removes any right that cannot be waived under applicable law.

24.2 Informal resolution first. Before starting any formal proceeding, you agree to contact us at contact@noveltime.com and to attempt, in good faith, to resolve the dispute informally for at least thirty (30) days after giving notice.

24.3 Binding arbitration. Except as provided in Sections 24.5 and 24.6, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be referred to and finally resolved by binding arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the SIAC Rules in force at the time the notice of arbitration is submitted. The seat of the arbitration will be Singapore, the tribunal will consist of one arbitrator, and the language of the arbitration will be English. Judgment on the award may be entered in any court of competent jurisdiction.

24.4 Class-action waiver. To the fullest extent permitted by applicable law, you and NovelTime agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person’s claims or otherwise preside over any representative proceeding.

24.5 Consumers with mandatory rights. If you are a consumer resident in the European Union, the EEA, the United Kingdom, Brazil, or another jurisdiction whose law does not permit pre-dispute binding arbitration or class-action waivers for consumers, then Sections 24.3 and 24.4 do not apply to you. In that case you retain the right to bring proceedings in the courts of your place of residence, to rely on the mandatory law of that place, and to pursue any collective redress available to you under that law. Nothing in this Section requires such consumers to arbitrate or waives any non-waivable right.

24.6 Exceptions and opt-out. Regardless of the above, either party may (a) bring an individual claim in a small-claims court of competent jurisdiction, and (b) seek injunctive or equitable relief in court to protect its intellectual property or confidential information. Nothing in this Section requires arbitration of a claim of sexual assault or sexual harassment where applicable law gives you the right to bring that claim in court. You may opt out of the arbitration agreement in Section 24.3 and the class-action waiver in Section 24.4 by sending written notice to contact@noveltime.com within thirty (30) days of first accepting these Terms, stating your name and that you opt out; opting out will not affect any other part of these Terms.

25. Consumers in the European Union, EEA, and United Kingdom

25.1 If you are a consumer in the EU, EEA, or UK, you may have a statutory right to withdraw from a purchase of digital content within 14 days. However, where you ask us to begin providing digital content immediately and acknowledge that you lose your withdrawal right once performance has begun, the withdrawal right ends at that point, to the extent permitted by law. App-store purchases may also be subject to the refund policy of the relevant app store.

25.2 Nothing in these Terms affects your mandatory rights as a consumer, including rights regarding faulty or non-conforming digital content and services. You may also have access to an out-of-court dispute-resolution mechanism; where required, we will provide relevant information on request.

26. General

26.1 Entire agreement. These Terms, together with the Privacy Policy and any additional terms that apply to specific features, are the entire agreement between you and NovelTime regarding the Services and supersede any prior agreements on that subject.

26.2 Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be applied to the minimum extent necessary to make it valid, or if it cannot be, severed, and the remaining provisions will remain in full force and effect.

26.3 No waiver. Our failure or delay in enforcing any provision of these Terms is not a waiver of that provision or of any other right, and any waiver is effective only if made in writing by us.

26.4 Assignment. You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

26.5 Language. These Terms may be made available in other languages for your convenience. If there is any conflict between the English version and a translation, the English version prevails to the extent permitted by applicable law; this does not deprive a consumer of the protection of mandatory rules that apply in the language of their own jurisdiction where the law so requires.

26.6 Notices. We may provide notices to you within the Services, by email, or by other reasonable means, and you are responsible for keeping your contact details current.

27. Contact Us

If you have comments, questions, or suggestions about these Terms or the Services, or wish to report a violation or submit an intellectual-property complaint, you may contact us at any time at:

FLUX JOY PTE. LTD.

60 PAYA LEBAR ROAD, #07-54, PAYA LEBAR SQUARE, SINGAPORE 409051

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